Freshwater Taxation

Terms and Conditions

Engagement of Freshwater Taxation as your Tax Agent for Individual Return

We are pleased to accept appointment as your Tax Agent for your: financial year tax return/s, and every year thereafter unless notified by youWe will act in your best interest at all times and provide the highest level of professional service. This document sets out the terms of the engagement. Any additions will be by the written agreement of both parties.


As your Tax Agent we will:

a) analyse, discuss and make recommendations regarding your tax return; and

b) prepare and lodge your tax returns.

In addition to the financial information required to complete these tax returns, it is expected that all relevant source documentation will be made available to us if requested and that all information provided on your tax return form is correct. You are responsible for compliance with the substantiation provisions of the Income Tax Assessment Act. We will not be responsible for any errors brought about by your failure to provide information or documentation later found to be material to your tax affairs. You are responsible for the timely provision of information and we will not be responsible for any late lodgement or other fees and fines brought about by your failure to act in a timely manner.

Please note that any refund is an estimate only and we are not responsible and will not accept liability if the Australian Taxation Office determines an outcome which is different than that lodged.


Professional Fees and Payments

Our standard professional fees are as set out on our website under “Our Fees”.

Client’s disclosure and record keeping obligations

You are required by law to keep full and accurate records relating to your tax affairs. It is your obligation to provide us with all information that would be reasonably expected/will be necessary to allow us to perform work contemplated under the engagement within a timely manner or as requested. This includes providing accurate and complete responses to questions asked of the client by the practitioner.  Inaccurate, incomplete or late information could have a material effect on services and/or conclusions.

The Taxation Administration Act 1953 now contains specific provisions that may provide you with “safe harbour” from administrative penalties for incorrect or late lodgement of returns.  These safe harbour provisions will only be available to you if, amongst other things, you provide “all relevant taxation information” to us in a timely manner (the safe harbour provisions apply from 1 March 2010).  Accordingly, it is to your advantage that all relevant information is disclosed to us, as any failure by you to provide this information may affect your ability to rely on the “safe harbour” provisions and will be taken into account in determining the extent to which tax practitioners have discharged their obligations to clients. It is your responsibility to show that you have brought all matters to our attention if you want to take advantage of the safe harbours created under new regime.


Client’s rights and obligations under the taxation laws

Taxpayers have certain rights under Australian taxation laws, including the right to seek a private ruling from the Australian Taxation Office (ATO) or to appeal or object against a decision made by the Commissioner. Taxpayers also have certain obligations under Australian taxation laws, such as the obligation to keep proper records and the obligation to lodge returns by the due date. We must keep you informed of any specific rights and obligations that may arise under Australian taxation laws.


Tax Practitioners obligation to comply with the law

We have a duty to act in our client’s best interests. However, the duty to act in our client’s best interests is subject to an overriding obligation to comply with the law, even if that may require me/us to act in a manner that may be contrary to your directions.  For example, we could not lodge an income tax return that we believe to be false in a material respect.


Sole Recourse

This contract is between you and Sarah Lissant-Clayton (TAN: 24161000). You agree that your relationship is solely with Sarah Lissant-Clayton, as the entity contracting with you to provide the Services. Certain services under the contract may be carried out by other parties, but you agree that none of these parties will have any liability to you and that you will not bring any claim or proceedings of any nature in connection with this contract against any party that we may use to provide the Services other than Sarah Lissant-Clayton. This exclusion will not apply to any liability, claim or proceeding founded on an allegation of fraud or other liability that cannot be excluded under law.


Quality Review

As a member of the Institute of Public Accountants, as Principal (Sarah Lissant-Clayton) I am subject to periodic Professional Practice Quality Assurance reviews. Unless otherwise advised, you are consenting to your files being part of such a quality review. This review is of our client records and not of you as a client and you have full assurances that complete confidentiality will be maintained throughout.




Yours faithfully,

Sarah Lissant-Clayton

Tax Agent No: 24161000

Managing Director

Freshwater Taxation


Your signature below is a legally binding electronic signature which is EUTA and E-SIGN compliant. Under Australian law electronic signatures are a valid way to execute agreements. You will receive an electronic copy of this signed agreement to your nominated email address.

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Signed by Sarah Lissant-Clayton
Signed On: 25/05/2020

Freshwater Taxation
Signature Certificate
Document name: Terms and Conditions
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Timestamp Audit
19/05/2017 4:31 PM AESTTerms and Conditions Uploaded by Sarah Lissant-Clayton - [email protected] IP